I’ve written a little in the COALs I did a while back about my Dad owning a repossession agency, and while digging through my old photos recently I stumbled across a cache of pictures I’d taken of some of the more exotic cars we had come through the lot in the mid-eighties, like this DeLorean.
Part 1: The Repo Business
Repossession is nothing like it’s portrayed in the movies—or, at least, in the days before chipped keys, OnStar and onboard wifi, it was different. In the early 80’s my Dad bought a repo agency north of New York City founded by an eccentric businessman who decided to situate his impound lot as far away from a convenient train, bus, or taxi as possible (thus avoiding zoning laws and commercial property tax). The impound lot was 10 miles outside of a sleepy commuter town, up on the side of a hill, surrounded by woods and within earshot of the Taconic parkway. The service area was New York City and its surrounding states, so there was a lot of travel involved.
So, people would lease a car from somewhere and if they missed enough payments, GMAC or some other lending institution would call my Dad’s office and fax him a file on the car. This file contained all of the current information available on the vehicle, lessee, and usually the key codes for the door and ignition—and sometimes they’d even FedEx a spare key. Our first step was to do some skiptracing and find out if the address was still good, and then assign the job to one of the repo guys on staff. If we had key codes, my Mom would head down to the basement where we had several keycutters arrayed on a long bench in front of several thousand blanks. She got really good at cutting keys, even some of the tricky European makes. Then the repo agents (they were agents, not men) would notify the local police about their plans, then go out and case the address to see if the car was there. Sometimes the cops would send somebody out with the agents to keep an eye on things, and they often had a front-row seat for the evening’s fun.
Most of the lessees were acutely aware they were behind on payments so they’d do their best to hide the car somewhere, but we always seemed to find them; Dad employed a couple of retired NYC cops who hit the phones every day to track people down, and they were very good. I have an original NYPD mounted policeman’s coat given to me by Joe, one of the skiptracers, when he was cleaning out his house. It’s a thick wool double-breasted coat with cutouts at each hip for sitting on a horse in the winter for easy access to one’s service revolver or billy club. Joe was a big burly guy who could sweet talk a mouse out of its hole, and he knew all the tricks to make lessees give up their address. When he found out I was going to college in Baltimore he gave me a 18″ weighted nightstick and told me solemnly to be careful.
The agents were a very strange bunch, as you might guess—they loved the hunt, staying out at night, and the thrill of danger, and each of them had their own quirks. We had guys who could bring in two cars a night—which was a very profitable evening’s work. We also had a lot of guys try to do the job, but a lot of them washed out. They couldn’t hack the hours, the boredom, or the time shuttling back and forth from address to address hoping a car would show up. Dad usually threw them the easy jobs, but more often than not they didn’t stick with it. It took a very special breed back in those days.
Contrary to what you’ve seen in movies and TV, the best agents were the ones who got in and out unseen. There was no waving guns around, smashing windows, or manufactured TV drama. Confrontations never led to a good outcome, and if the subjects got wind that the repo agents were sniffing around, they’d stash the car somewhere harder to find. Plus, law enforcement in some areas looked upon repossession as barely-sanctioned theft, and were known to jam up the agents if they felt like it (in those cases, the local PD might not get notified, and the fee was higher.) Agents didn’t get paid unless they got the car, so it was always better when they were able to pick it up on their first or second try. Repeat visits got expensive on gas and tolls, especially for distant pickups.
Usually the agents were able to simply use my Mom’s keys to unlock the door, start the car, and drive away with no drama. Other times the lessee had changed the locks, installed LoJack, or some other alarm system, so the agents would bring a tow truck, hook up the car, and haul it away as quickly as possible. Dad inherited a D-series Dodge pickup with a 440 and a Holmes wrecker on the back with the business, but it was used sparingly because it guzzled gas and wasn’t geared for highway travel. Later he bought a diesel Ford F350 with a low-rise lift and that made tricky situations more manageable. But more often than not they came in on a tow company flatbed and that cost was billed to the bank along with the repo fee. Some tow companies were willing to accept a night of excitement for the fee, and some weren’t. These days I’d guess repo agents just drive their own flatbeds and always tow the cars, but back then there was about an 80/20 chance you could ride out with a buddy and drive a repo home with the key.
(True fact: we had a set of three boxes called the Try Keys. The legend went that one of the hundreds of keys in those boxes would open the door lock on any late-model GM-manufactured vehicle. Not that any agent I knew would sit in front of someone’s house in the dark and try every one.)
From there the cars went into the storage lot (if we could get them running), their contents were bagged in storage, and they waited for either the lessee to come pay off the balance, storage fees and reclaim their car, for the bank to come and get them, or for my Dad to auction them off every couple of months.
For my family, this was an interesting new situation. We moved from a quiet leafy suburb of Connecticut to a rural area of New York State. The business—and our house—were on a short road that dead-ended into the woods; on one side was the house and on the other was a large impound lot framed by 6-foot chainlink fence topped with barbed wire. A security camera on our roof slowly panned back and forth across the lot. A signal bell rope stretched across the driveway, alerting us whenever someone came calling (kids, ask your parents what this is). The repo office was built into the side of our house—people had to walk up our front walk to get to the office door.
For most summers I had a built-in job as the lot guy, basically charged with keeping the cars running, organized, and ready to move whenever the lessors or the bank came to collect them. Summers were pretty easy but winters were a ton of work: the cars needed to be started every other day, cleared of snow, and have enough gas to make it onto a flatbed or down into town. We lived up on a hill, so we always got more snow than my friends down in town. I also processed the cars as they came in, which meant filling out a vehicle condition report, shooting Polaroids of each side, then bagging up and recording the personal property before moving it into the lot. Certified letters were sent to the last known address notifying them they had two months to come and get their stuff. If they never contacted us, it went in the dumpster, minus any tools or other valuable items (we actually kept it for four months). In this way I built a solid mix ‘n’ match assortment of tools for my garage—Proto, Snap-On, SK and Matco sockets, wrenches, and other hand tools that I still have to this day.
Most of the cars we saw were pretty mundane. Late-model sedans, commuter cars, and vans were standard. But sometimes we got weird things, like a trio of Stanley Steemer vans full of equipment. Dump trucks. A sailboat (Dad basically hired a guy to sail it to a different marina). An Excalibur. A New York City taxicab, with medallion. Stretch limousines. Schoolbuses. RV’s. Trailers. And sometimes we got exotic cars that seemed out of place parked in a snowy impound lot in rural New York State. Whenever we did get something resembling the exotic car posters I had on my bedroom wall, I did whatever I could to spend as much time in it as possible, and to take a picture of it.
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Gee, and I thought I was special being the son of a Chevrolet dealer! You definitely had the more interesting life, and at least got to drive a lot of cars. Dad would bring an interesting one home here and there so I could trundle down the driveway, but that was far and few between.
Don’t sob too much for that 928. I swear virtually all of them, at least the early generation ones, were automatics. I drove a used one back in 1993, probably an 86 or 87, that I was considering buying. Loved the car, but the combination of automatic and there weren’t exactly any repair shops with Porsche experience in Johnstown, PA finally scared me off. Absolutely wonderful car, thought.
What a fascinating teenage life for someone into cars! You are probably fortunate that you didn’t have to deal with the folks on the other end of those broken promises. You would have gotten a lifetime dose of despair, loss, bitterness and anger – with lots of sub-optimal life choices built in. It is an eye-opening experience for someone raised in middle-class suburbia.
Once in my adult life I was involved in a repo – it was voluntary and had been arranged by a lawyer I worked for. He drove me to the place where we were getting a blue early 80s Ford pickup. A six with an automatic, if I recall. I drove the pickup home and gave it a little clean-out, then ran it through a car wash. The next day we delivered it to a client.
That car next to the object of your affection was a Granada coupe. Yeah, I would have been not-motivated to clean snow off that one too.
“That car next to the object of your affection was a Granada coupe.”
Agreed- The 1980 Fox body Cougar used a similar side glass, but the door frame used a square angle at the back edge of the glass, instead of the curved frame on the Granada (or Monarch).
JP—this whole period was an eye-opening experience for our family. We got to see the good, the bad and the truly terrible parts of humanity drive up the driveway to bail their cars out. And more often than not I had to drive some of those poor life choices back out of the lot and hand the keys over to them.
Wow—-a fascinating glimpse into something I’ve always wondered about, but could hardly “research” sitting here in comfort with my laptop. Thanks for all the info, engaging storytelling, and the photo collection. Very cool!
The Monza probably doesn’t just have tape stripes. It probably has the Mirage fender flares.
I assume you’ve seen Repo Man with Harry Dean Stanton and Emilio Estevez?
I bet a lot of those cars had interesting back stories.
If the trunk is glowing, let your friend open it first 🙂
Oh, yes. The second and third pictures in the article are screen grabs from the movie.
It was Barbara Bach who sat in the right seat of the Lotus in ‘The Spy Who Loved Me’ (why wasn’t it the left seat?), but Catherine Bach works even better!
The life of a repo man is always intense!
One of the more interesting articles I’ve read on CC. Thanks!
Wow, what a great read! Did you guys only deal with lease repos or did you also repo vehicles that were financed?
I believe it was either one. GMAC was one of Dad’s biggest clients.
In Virginia, Registering a repossession company required all field agents [the guys doing the actual repo work] to either be a member of law enforcement, or have been in law enforcement in the past.
In the late 1970s I was working as a restoration mechanic for a shop in Falls Church, VA. The local towing guy who did our tow work also did repo work on the side. When he found out I had been in the Military Police just a couple of years ago, he asked me if I was interested in making some money on the side. He said that there were a few vehicles every month that needed another guy to assist in the repo.
This guy’s name was Logan, just the one name, Logan. He said he had a job coming up that required another guy, and if I was interested, He’d let me know when he was ready.
A few days later he calls to tell me he’s going to pick me up right after work because that car, a one year old Cadillac Fleetwood, was parked in the driveway next to the house. It paid $50 cash. He wanted to wait until well after dark, and while it was in November and daylite savings time was in the “off position”, he wanted to wait a little bit longer, so we went to dinner at a local diner where we could sit in a back booth until it was good ‘n dark. And dark it was, as this was a moonless night.
About 8 that night we drove past the house and saw there were multiple lights on in the house, so he said we had to wait a couple of hours more. I was getting a bit upset because this was getting longer and longer, and I had to work the next day. Logan then offered to split the fee 50/50 if we were successful. Well that changed everything, as the fee was $250. For me a chance to pick up $125 cash was worth a few hours more waiting. I was to learn later that the car had been on the list for months and no one had been able to grab it, and the bank had upped the fee several times.
So we went to see a movie to kill time, Logan’s treat. Once the movie was over, we hit the 24 hour diner one more time. It was on Logan’s dime again, so sure, let’s eat a late night breakfast!
It was well after 1am when we cruised by the house again, and Logan was excited to see the car was still there and all the lights were off in the house. He said to let him out, then drive down the street and park his rollback Ford truck about a block away and turn off the engine. He came back to the truck a few minutes later. I should point out the interior dome lite didn’t have a bulb inside, so he could open the door without any illumination.
He handed me the key to the Cadillac’s door & ignition as he explained what we were going to do. He said we would leave his truck where it was parked, and without saying a word, we would approach the car, me on the driver’s side, Logan on the right side of the car. I was to quickly unlock the door, open the door and [this was important], unlock all the doors using the door unlock/lock switch on the door. I would also have the repo paperwork in my hand, because I was the person opening the car first. The papers were to be placed on the top of the dashboard.
I was then to get in the car behind the wheel and start the car, step on the brake pedal and put the transmission lever in drive. Once Logan was also in the car he would say the word “GO” and I was to hit the gas and drive away, turning left out of the driveway.
I was to go past Logan’s vehicle and drop him off, turn around and follow the truck out of the neighborhood.
So we silently approached the Cadillac. Today I remember it all in slow motion, having been blessed at that point in time with a natural release of adrenaline. I stuck the key in the door lock and turning it, unlocked the car, then hit the switch unlocking all the doors. As I slid into the front seat, Logan opened the right rear seat and I heard a loud grunt, a sliding sound, another grunt, and Logan dove into the back seat as he yelled “GO — NOW!”
I hit the gas and we tore out of the driveway, and since the right rear door was still open, Logan almost fell out of the car during the left turn! As I needed to go back to the truck, I made an immediate right turn and the door closed on it’s own. I let Logan off at his truck, and he told me to follow him, and only turn on my lights when he turned the truck’s lights on.
On leaving the immediate area, the truck’s lights came on, and I turned the Caddy’s lights on as well. We pulled over, loaded the Cadillac onto the truck, and took off for the local police station. On the way I asked him what went on in the back seat, was there stuff on the back seat that needed to come out? And he replied “Hell yeah, he was sleepin’ in the back seat of the damn car!” Logan continued; “I grabbed him by his coat collar, and using both hands I yanked him out onto the ground, before diving into the back seat!” That’s a statement I will never forget!
That was my first repo. It was also my last repo!
Why the last one you ask? In logging the repossession, the police found a loaded 6-shot Colt pistol on the back floor of the Caddy, and the safety wasn’t on lock!
Ha ha, that’s a great story, Bill. The guy who sold my Dad the business gave him lots of advice before he handed the keys over; one of them was to avoid employing policemen or ex-policemen as repo men. In his experience they tended to get confrontational and could not keep a low profile—which was why they were usually better served as skip tracers.
If the owner had worked as hard to pay for the car as he did sleeping in it and guarding it for months, it wouldn’t have needed to be reposessed!
Repoing cars is fun, but aircraft is even funner! And it is not always the low lifes that don’t pay their bills, it also happens a lot with the Rolex and martini types too. Great write up, brought back memories of working at my friends used car lot. Much the same, keeping them clean, moving them around, cleaning out the used condoms and dildos, and mountains of fast food trash.
Then there’s the time we picked up and old car and missed it by one block ~ the owner said ‘that’s not my car !’ .
So the next night, back it went and the correct one was found .
-Nate
Terrific article — shed some light on an aspect of car culture that I never knew much about… and never even thought of wondering about. And I keep thinking how much I would have loved to be a lot guy at place like this back when I was a teenager.
I remember being in a Porsche 924 once as well, also when I was a teenager, and had a similar creeping impression that it was more downmarket than a Porsche should be.
I drove a 924 once in the late ‘70’s and found it very pleasant … as long as you didn’t think about it as a Porsche. Not very fast, no oversteer to feel cautious about, but great steering and control feel and quite refined and comfortable.
Having had a later 924S, I still consider it the best car I’ve ever owned. Putting in a Porsche engine made a lot of difference.
Marvellous story. Did working in the repo business change your mind regarding cars as just a commodity and not to get attached to them? I knew a guy years ago who sold high-end european marques that said “cars are just a bunch of metal and one shouldn’t become so personally attached.” Also, do you know why your mom was unable to duplicate Porsche keys? Did they use some early form of chip or anti-theft device?
As I recall it was impossible to get blanks for the higher-end Porsches—this was long before chips. Someone please correct me if I’m wrong but I think the 924’s and 944’s of that era used standard VW locksets and keys. I forgot to mention in the article that high-end Mercedes keys were impossible to cut, and the lender had to supply a spare if they wanted us to drive it away. If I recall correctly the keys had round dimples cut into the side of the key instead of teeth along the edge.
Yeah, it was a German thing. I had a couple of early 70s BMW Bavarias with keys like that. It was possible to get a key duplicated, if you had the key, but I have no idea about if you just had a key code.
A friend of mine worked directly for GMAC repossessing cars in the early 1980s. He always had a key for the car he was to repossess. He would drive his GM-provided car to the location, jump out, get the target car, and drive off. His first stop was a pay phone (remember those?) to call the police and notify them what had just happened. I went a long a few times to drive his company car back while he drove the repossessed car away. Even though I was just driving the company car my heart and adrenaline were in overdrive. I believe he was on salary and not paid by the car. Contrary to TV, he was told to leave without the car if there was an “undesirable social situation.”
What a fascinating look into the repo world I’ve always been aware of but luckily have managed to avoid through life. I love the movie Repo Man, that scene with the Cordoba Charger and the seasoned agent matter of factly pulls his gun to give “cover fire” to terrified Emilio while he cracks the fastback Mustang was so damn funny.
Lucky for the repo agent the Lotus didn’t have the Q burglar protection installed!
https://m.youtube.com/watch?v=n1Ug4I89c98