Adventures In Car Shopping – Blank Stares, Flirting, and Loose Change

“A brand new 1978 Dodge Monaco, ideally with a 360.”  That was my honest, if unrealistic, answer to Mrs. Jason when she asked what I really wanted.

That’s how our automotive shopping adventure began.  If you surmise we (Mrs. Jason and I) are less than enthralled with the current crop of automotive offerings, you would be correct.

So how do we navigate through the quagmire that is the market’s visually dull, and seemingly endless, models mixed with the likely inevitable verbal jousting with dealerships?  Keep reading.

For the sake of protecting the guilty, I will (generally) refrain from naming the locations of these dealers.  We visited dealerships stretching from St. Louis to Kansas City along with various others around the state.

We began tire kicking some time ago, aiming for new and careful about looking at used.

The prompting for this dealership jujitsu was three-fold.  First, our “new” car is now eleven years old and is scratching the 100,000 mile mark.  This Passat has been a great car, even recently taking us on a 2,559 mile road trip to Florida and back and yielding 35 to 36 mpg in the process (while loaded and running at hyper legal speeds).  I would happily buy another, especially if a wagon were still offered in the United States, but VW eliminated that possibility.

We will be keeping it.

Second, our Ford Econoline is now 25 years old yet with only 142,000 miles on the odometer.

Mechanically it is great, but it’s all the ancillary components in which time is exerting itself.  While the van is great for some trips, we don’t care to drive it as far and as frequently as we have in the past.

As an aside, prevailing speeds on US highways are seemingly a lot higher now than they were in 2010 when we bought this Ford.  When we drove the van to Fort Worth, Texas, in June 2023, prevailing speeds were generally 10 or so mph above the posted speed limit.  A section of I-44 between Tulsa and Oklahoma City was posted at 80 mph.  This van does not like 80+ mph and I really don’t like driving it 80+ mph with others aboard.  Handling is not on its list of priorities.

The third reason was this immaculate 1985 Chevrolet Caprice wagon.  It has 65,000 miles but an unknown history.

For years I have spoken of our need to haul a harp.  This Caprice would handily do so but, as I told Mrs. Jason, it’s even older than the Ford.

We were initially on the fence whether this new rig needed to carry a harp or not.  We were, however, facing the harp direction.  I mention this given a few wildcards mentioned below.

Ready?

Stellantis

Quite early in this endeavor I test drove a new, prior model year Jeep Compass.  It was so (un)memorable this memory fragment was inserted during editing.  The dealer was deserted on a Saturday morning and the salesman was quick to offer me the opportunity to take it home for Mrs. Jason to see.  While price was not heavily discussed, there was no demonstration of willingness to come off the sticker price despite the unit being a year old.

Stellantis, like so many other manufacturers, seems to have a fixation with black interiors, a color we don’t care to have.  Mrs. Jason asked a salesman at another dealer about a new Chrysler Pacifica and whether the interior could come in something, anything, other than black.

He stated they did not, but offered a remote start for cooling purposes.  He earned an A for effort, but Mrs. Jason didn’t appreciate the encouragement to waste fuel simply because Chrysler is, in her words, “either too lazy or too cheap” to offer a lighter colored interior.

Toyota

It was a cold, dreary day when we stopped at the Toyota dealer.

The Camry did not excite Mrs. Jason.  We looked at a Highlander, which was smaller inside than the exterior indicates.  We also viewed a Corolla Cross, which was bigger inside than the exterior indicates.  Mrs. Jason and I were intrigued with the Corolla Cross but not enough to discuss it again.

Ford

More often than not, we get ignored at Ford dealers.  Such happened again.

Mrs. Jason was curious about the passenger version of a Transit Connect.  It would be a smaller, more economical version of our Econoline.  We walked all over the lot (they had no customers, it was the middle of the day, and this was one of the two largest Ford dealers in the state), we opened doors, we did not act meekly.

Then we saw the interior.  Mrs. Jason observed it looked like the inside of a U-Haul van and her curiosity evaporated.  We never did talk to a salesman despite having parked by the front door and not slithering around the place.

Soon thereafter I drove a new Transit Connect at work.  It did not tempt me.

Volkswagen

Given the drama free experience of our Passat, we had been inclined toward Volkswagen, hoping for a repeat performance.  Thus, they got some extra attention from us.

When visiting VW Dealer #1, I stated my interests were a Tiguan or a Taos; I was uncertain which.  I was told that was not a problem, keys would be obtained so I could drive both – which I did.  The Question was then uttered for the very first time:  What color do you like?  My response, which has become typical:  Anything without a black interior.

It’s amazing how that response facilitates the same blank facial expression I might get if asking the salesman to yodel.

There are undoubtedly many predictions used when designing and building a car.  The manufacturer must gaze into their often murky crystal ball and determine the prevailing winds of future market forces.  It cannot be easy.  However…

The color is richer than what it appears in this internet grabbed photo.

When a dealer has over 30 new Tiguans of all trims on the lot, but only one without a black interior, somebody somewhere has erred.  The Tiguan I drove was the outlier, having a leatherette interior VW calls “Cinnamon”.  It’s a very nice color VW should be proud of offering.  But I guess they aren’t.

Volkswagen hedged their bets with the Taos; the example I drove had a patchwork of black and gray throughout the interior.

Fast forward to VW Dealer #2.  The salesman was an arrogant person who, like the old saying goes, didn’t know shit from Shinola.  Naturally, The Color Question came up.  His response was how black interiors are what everybody wants.

Later, after he finally comprehended our absence of appetite for black interiors, he showed us an Atlas with a gray interior.  It is amazing how much a lighter color can elevate interior ambiance.

He then stated anything with a gray interior sells as soon as it hits the lot.

So, let me get this straight…you have several dozen Jettas, Tiguans, and Taos with black interiors stacked up like cord wood, and gray sells immediately, yet black is what everybody wants?  Right.

As another aside, one of the Atlases (Atlii?) he showed us (with a black interior, what else?) was an utter mess inside.  It seems a few mice found their way inside and had destroyed the headliner with the underlying sound insulation with the mess having cascaded down throughout the interior.  It made me wonder if the repairs would be disclosed to the new owner.

At VW Dealer #3, we test drove a Jetta SE.  The sales pressure at this dealer was overtly bad.  Before we even looked at a car, we were asked what we wanted our payment to be (I’m only concerned about an out-the-door price, buddy), what we would change with our Passat (fewer miles and less age), what brought us to this dealer (you are close to some other dealers I have already talked to), and what it would it take to “rock-and-roll and make a deal today” (seeing Elvis sing “Proud Mary” with Patsy Cline, although I gave a different answer).

The Jetta looked nice.  It was white and had a very light gray interior.  Getting in I noticed the fuel gauge was flashing and a warning light said “Zero Miles To Empty”.

As soon as we were on the street, the salesman, who was sitting behind Mrs. Jason and had just pulled the car up to the door for us, said “Uh, do you mind stopping at the gas station up the street?  I see we need some fuel.”  We do?  Really?

Thus began a fifteen minute ordeal with inoperable pumps and other ridiculousness.  This allowed Mrs. Jason and I ample time to explore the Jetta and discover a few things.  When vacating the rear seat I heard a weird thump.  Sure enough, a brand new Jetta with 9 miles on the odometer had a rear seat cushion that had not been fastened into place.

Upon returning to the dealer the sales manager asked if I was ready to buy.  I responded by politely asking if he had married the first woman he had dated.  Sheepishly, he admitted he had.

Dealership experience aside, the Jetta is off the list.

Mercedes

After finding the Caprice wagon, Mrs. Jason discovered the E-Series wagon.  They are indeed quite nice.

Now, if you want to unicorn hunt, try finding a late model Mercedes E-Series wagon in the Midwest.  Looking at certified used examples on the Mercedes website showed them mostly near New York City or around Los Angeles.  Go figure.

One day Mrs. Jason and I stopped at a Mercedes dealer.  The lot was packed with new iron, from C-Series sedans to G-Wagens and a few Maybach S-Series.  When asked about a used E-Series wagon the salesman displayed the same blank reaction we see upon saying “no black interiors”.  We didn’t even mention interior color.

When stating he had no E-Series wagons, he directed us toward a new GLS450 then added there were more new cars on the lot than at any point in the ten years he’d been working at this dealer.  An interesting observation I did not exploit.

Calling another Mercedes dealer later that day, I was greeted with the same silence as when stating our opposition to black interiors.  After his painful pause, the salesman told me he’d been there over a year and seen all of one come through.

For various unique reasons we ruled out any wagon from Mercedes (and Audi and Volvo).

Honda

I work with a guy who missed his true calling in life.  He is able to extract information from people in such a disarming manner they never know what happened.  This Honda salesman had not yet developed that ability.  Before looking at anything, he sat us down and went through a scripted series of questions, writing down answers to each.  Yes, I understand the purpose, and I don’t begrudge him doing his job, but when I am anticipating his next question to be my mother’s blood type, the questions are a bit much.

He asked about my Honda experience.  I disclosed my having owned a Honda powered lawnmower for about twenty years.  He then asked about my experience with Honda automobiles.  I stated I had never owned one yet disclosed how a good friend of my wife had a late model Pilot (or Passport) she bought new.  I then disclosed how one of its connecting rods recently sought to exit the engine immediately upon the warranty lapsing.

This was yet another instance of someone not appreciating an honest answer.

That said, this young salesman gave an noble effort to find us something on the lot meeting our criteria for floor space.  We then showed us an HRV, a CRV, a UTV, and an APB.  Oh wait, Honda doesn’t sell at least one of those.  Honda is either good at names (Civic, Accord) or not.  Acronyms seem to be the BFF for some but are really a PITA.

YMMV.

We really liked the HRV and particularly the CRV, knowing they aren’t an automotive STD.  My wife and I both appreciate buttons on the IP and Honda has kept buttons – at least on what we saw.  However, both were insufficient in floor space.

The valiant young salesman did not suggest a Pilot or Passport.  Not suffering from ADD, he knew he was SOL as that option was DOA due to my wife’s friend’s POS Honda and we then left PDQ.

Subaru

Okay, so Subaru calls the Outback an SUV despite it being a station wagon.  Whatever.

While such sales hyperbole can be overlooked, what cannot be overlooked is the ascendency of Subaru in the United States.

During this ongoing process my wife has observed how most of the current crop of automotive offerings look too much like a hiking boot in both profile and cladding.  The Outback is what inspired this observation.  She isn’t wrong.

With the unpainted frontal cladding added for the 2023 facelift of the Outback, I said the black line running down from the headlights makes it look like Tammy Faye Bakker, especially on the lighter colored examples.

Remember her?  She was married to televangelist Jim Bakker and she loved her mascara.  Miss Tammy generally cried a lot on their show, with her mascara streaking down her face.  The Bakker’s late 1980s downfall involved Jim’s extracurricular sexual escapades.  It was also during this time the world learned about air-conditioned dog houses.

Since we wanted to look at a hiking boot, er, Outback, Mrs. Jason and I stopped by a Subaru dealer since it was down the street from the Mercedes dealer mentioned earlier.  Accompanying us was our female offspring, Mrs. Jason Jr.

The young salesman was exceptionally helpful and attentive…particularly to Mrs. Jason Jr.  He found us an Outback, relocated it so we could fully see it, and respectfully explained features, options, trims, and the dealership’s willingness to do a dealer trade or to order what we wanted.  He then showed us a new Forester and Ascent to ensure we knew the differences in the Subaru product line.

This young salesman was exceptionally good, the best we encountered by that point.  Mrs. Jason Jr. was aware of the attention but she did nothing to encourage him.  I can’t help but like the guy; he has good taste.

Later, we visited another Subaru dealership.  It felt like a Ford dealer; they were not busy and we were again ignored overlooked.  Going inside, the theme continued.  We even stood in the middle of the showroom for a while before a young salesman appeared.  When asked how we were, I expressed relief about not being invisible.

This salesman was strong on talking but subpar on listening mixed with a touch of argumentativeness.  At one point he asked how far away we were from home (this was in the Kansas City area), then argued with me about it.  We picked a new Outback to test drive and he understood our desire for a not black interior.  His questions were seemingly innocent but loaded.  He was doing his job and I was doing mine – giving him nothing to use against me later.

Perhaps it was due to age and inexperience, but this salesman gave us neither his name nor a business card.

General Motors

Talking to GM dealers has been both annoying and financially rewarding.

Let’s start with the rewarding.  For some time we have been stopping at a particular dealer after hours (it’s in a good place to stop and walk midway to a frequent destination) and each time we have found coins scattered on the ground.  So far I’ve made over $4 from them, with another $0.42 our last time there after hours.  Perhaps it is from all the cash GM has had to throw on the hood of some of their products over the years.

However, when we stopped during business hours, we were starting to think we were at yet another Ford dealer.  So I suppose I’ll just keep stopping and collecting money.

Another GM dealer we visited introduced us to a unique fellow.  When telling him we wanted to see a Malibu (my wife really likes the looks of them), he stuck us in one of the dozen or so Cadillac Lyriqs littering the place and drove us to one of their nearby overflow lots.  It was hotter than Hades that day, the Malibu had a black interior (we needed to at least see a Malibu), and it was squeezed between a bunch of other cars.

Despite starting the engine, said salesman did not bother to pull it out so we could see it.  Overall, he seemed distracted.  This salesman did find us two Malibus having a gray interior; both were at other dealers far away.  But he never asked for our names or phone number.

We returned to this dealer a few weeks later, but I called ahead to arrange speaking with a salesman.  When the lady who answered the phone asked who I wanted to speak with, I said anybody but (said his name).  Her response?  “Oh, honey, I don’t blame you.”  This second trip involved test driving a Malibu and a more rewarding experience.

This salesman also showed us a Blazer in RS trim, the Blazer being something else Mrs. Jason had been curious about.  It had some very good traits we really liked.  But good luck finding one (at that time) on any lot.

Outcome

I started writing this piece in August.  In November we made a purchase.  This process took a long time but we finally landed.  This piece was intentionally a teaser, so stay tuned.  I will likely write up the new one sometime in 2025 but, as of mid-January, we’ve only put 350 miles on it in six weeks.  We’ve been staying home a lot.

However, the basic truth remains.  I would much prefer a new 1978 Dodge Monaco, ideally with a 360.  And not in yellow.

 

Related Reading from when we bought the Passat over a decade ago:  Moving on With Life – Sitting Bull and Wedding Dresses by JS